Terms of Use

  1. Introduction
    These Terms and Conditions (“Terms”) govern your use of our pet services booking platform (the “Platform”). By accessing or using the Platform, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.
  2. Services Provided
    Our Platform connects pet owners (“Customers”) with independent service providers (“Service Providers”) offering pet-related services such as grooming, walking, and boarding. We do not directly provide any services, and all bookings and transactions are between the Customer and the Service Provider.
  3. Account Registration
    To use certain features of the Platform, you must create an account. You agree to provide accurate, complete, and up-to-date information during registration and to update your account information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  4. User Responsibilities
  • Customers: You agree to provide accurate information about your pet(s), to respect your appointments, and to treat Service Providers with respect.
  • Service Providers: You are responsible for the services you provide, ensuring that they meet legal requirements, and managing your own bookings, payments, and customer interactions.
  1. Payments and Fees
    All payments for services booked through the Platform are processed securely. A service fee may apply, which will be disclosed at the time of booking. Service Providers set their own pricing, and the Platform is not responsible for any disputes regarding payment.
  2. Cancellations and Refunds
    Each Service Provider sets their own cancellation and refund policies. Any cancellations or requests for refunds must be directed to the relevant Service Provider. The Platform may retain a small processing fee for cancellations.
  3. Liability
    The Platform is not liable for any issues arising from services provided by third-party Service Providers. You agree to resolve any disputes directly with the Service Provider involved.
  4. Modifications
    We reserve the right to modify these Terms at any time. Changes will be effective when posted on the Platform. Continued use of the Platform after such modifications constitutes acceptance of the revised Terms.
  5. Governing Law
    These Terms shall be governed by the laws of the Netherlands. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

 
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